Terms and Conditions – Upstreet Studio – Web Design, Branding & Digital Growth Studio

Terms & Conditions

Last Updated: September 19, 2026

Welcome to Upstreet Studio (“Upstreet Studio”, “we”, “us”, or “our”).

These Terms & Conditions govern your use of https://upstreetstudio.com and your purchase or use of our products and services.

By accessing our website, submitting an enquiry, placing an order, making a payment, or engaging our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or purchase our services.

1. About Upstreet Studio

Upstreet Studio provides digital and creative services to individuals, businesses, organizations and other clients.

Our services may include, but are not limited to:

Website design and development
eCommerce and online store services
Website maintenance and management
Website security, optimization and technical support
Branding and graphic design
Logo and business identity design
Marketing and advertising services
Search engine optimization and digital growth services
Business and industry digital kits
Video editing and production
Voice-over services
Business systems, automation and digital solutions
Other related creative, digital and technology services displayed on our website

Specific services, deliverables, timelines and prices may vary depending on the product or service selected.

2. Service Information

We make reasonable efforts to ensure that service descriptions, prices, images, features and other information published on our website are accurate and current.

However, some services are customized according to the client’s requirements. Where a service requires additional specifications, information or consultation, the final scope of work may be confirmed before work begins.

A service is considered accepted when:

You place an order through our website or another approved channel;
We confirm the order or engagement; and
Where applicable, the required payment or deposit has been successfully received.

For custom projects, we may provide a proposal, quotation, scope of work or project agreement which will form part of the agreement between you and Upstreet Studio.

3. Pricing and Payment

All prices displayed on our website are stated in the currency shown on the relevant product or service page.

Unless otherwise stated:

Prices are for the specific service or package described.
Additional work outside the agreed scope may attract additional charges.
Payment may be required before work begins, depending on the service.
Subscription services are billed according to the applicable billing period.
Payment processing may be handled by a third-party payment provider such as Paystack, Flutterwave or another payment provider made available on our website.
We do not store your complete card details on our website where payment is processed through a third-party payment provider.

A successful payment does not automatically include services, revisions, features or deliverables that are not included in the purchased package.

4. Project Requirements and Client Responsibilities

To enable us to provide services effectively, you agree to provide accurate and complete information, materials and instructions reasonably required for your project.

Depending on the service, you may be required to provide:

Logo files and brand assets
Text and written content
Images, videos or other media
Business information
Website access or hosting information
Domain information
Product information
Third-party account access
Approvals and feedback
Other materials reasonably required to complete the service

You are responsible for ensuring that materials supplied by you do not infringe the intellectual property, privacy or other rights of another person or organization.

Delays caused by missing information, delayed feedback, unavailable access or late approvals may affect the agreed delivery date.

5. Delivery and Project Timelines

Estimated delivery times are stated on the relevant service or package page where applicable.

Delivery times may begin after:

Payment has been received;
Required information and materials have been supplied; and
Any necessary project requirements have been confirmed.

For custom projects, the delivery schedule may be agreed separately.

We will make reasonable efforts to meet stated timelines. However, delivery dates may change where delays result from circumstances outside our reasonable control, including delayed client feedback, third-party services, hosting providers, domain registrars, payment providers, technical failures or other circumstances beyond our control.

For digital services, delivery may take the form of a completed website, design files, digital assets, configuration, implementation, access credentials, reports, consultations or another agreed digital deliverable.

6. Revisions

Where revisions are included in a service package, the number of included revisions will be stated on the applicable product or service page or project agreement.

A revision means a reasonable adjustment to the agreed work.

A request that substantially changes the original scope, direction or requirements may be treated as additional work and may attract an additional fee.

Unused revisions do not have a cash value and cannot normally be exchanged for a refund.

7. Website, Hosting and Third-Party Services

Some services may depend on third-party platforms, software, hosting providers, domain registrars, payment processors, plugins, APIs or other external services.

Where third-party services are required:

Their availability may depend on the third-party provider.
Their own terms and policies may apply.
We are not responsible for outages, pricing changes, restrictions, suspension or termination caused by the third-party provider.
Any third-party subscription or licensing fees will be the responsibility of the client unless expressly included in the purchased service.

Where Upstreet Studio manages a third-party service on your behalf, we will act within the scope agreed for that service.

8. Intellectual Property

Unless otherwise agreed in writing, Upstreet Studio retains ownership of its pre-existing tools, processes, templates, methods, frameworks, source materials and reusable components.

Upon full payment, the client receives the rights applicable to the final deliverables specified in the relevant service agreement or package.

You retain ownership of materials that you provide to us, subject to any third-party rights contained in those materials.

We do not claim ownership of your trademarks, logos, photographs, written content or other materials that you supplied to us.

Unless you request otherwise in writing, we may display completed work in our portfolio, website, social media or marketing materials for promotional purposes. We will not knowingly disclose confidential business information as part of such promotional use.

9. Prohibited Use

You agree not to use our website or services for unlawful, fraudulent, abusive or deceptive activities.

You must not use our services to create, distribute or facilitate content or activities that violate applicable laws or the rights of others.

We reserve the right to refuse or discontinue a service where we reasonably believe that the requested work may involve unlawful activity, fraud, abuse, infringement or a violation of applicable regulations.

10. Accounts and Website Access

Where we create or manage an account, website, portal or other digital system for you, you are responsible for keeping your login information secure.

You must notify us promptly if you believe your account credentials have been compromised or used without authorization.

We may temporarily restrict access where necessary to protect our systems, your information, other users or the security of a project.

11. Service Changes and Availability

We may update, modify, suspend or discontinue individual services or website features from time to time.

Where a client has already paid for a service and we are unable to provide the purchased service due to a decision by Upstreet Studio to discontinue it, we will work with the client to provide an appropriate alternative or refund where applicable.

12. Cancellation and Refunds

Our cancellation and refund terms are explained in our Refund Policy.

Because many of our services involve custom work, digital production, reserved project time or work that begins after payment, refunds may be subject to the applicable conditions in that policy.

13. Limitation of Liability

To the extent permitted by applicable law, Upstreet Studio will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or services.

We are not responsible for losses caused by:

Third-party platforms or services;
Hosting or domain-provider outages;
Payment-provider failures;
Client-supplied inaccurate information;
Unauthorized access caused by compromised client credentials;
Changes made by the client or another third party;
Events outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

14. Indemnity

You agree to indemnify and hold Upstreet Studio harmless from claims, losses or expenses arising from your unlawful use of our services, materials supplied by you, infringement of third-party rights by materials supplied by you, or violation of these Terms.

15. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, unless applicable law requires otherwise.

Any dispute that cannot be resolved through good-faith communication may be referred to the appropriate courts or dispute-resolution process having jurisdiction.